Shipping & Delivery Policy

1. Order Processing

• •Orders are typically processed within 2–5 business days after payment confirmation.
• •Customized or made-to-order products may require additional processing time, which will be communicated at the time of order.
• •Orders placed on weekends or public holidays will be processed on the next working day.

2. Shipping Methods & Delivery Timeline

• •We use reliable courier, logistics, or freight partners for domestic and international deliveries.
• •Estimated delivery timelines:
• -Domestic (within India): 5–10 business days (depending on location).
• -International Shipping: 10–45 business days (depending on destination and customs clearance).
• •Delivery times are estimates and may vary due to factors beyond our control (e.g., logistics delays, customs clearance, natural events).

3. Shipping Charges

• •Shipping charges are calculated based on order weight, volume, and delivery destination.
• •The applicable shipping fee (if any) will be displayed during checkout or communicated in the order confirmation.
• •For bulk or industrial shipments, special freight arrangements may apply.

4. International Shipping

• •International customers are responsible for any customs duties, import taxes, or other charges imposed by the destination country.
• •Centroid Polymer is not responsible for delays caused by customs clearance procedures.

5. Order Tracking

• •Once your order has been shipped, we will provide tracking details (where available).
• •Customers can use the tracking number to monitor their shipment status.

6. Delivery Conditions

• •Please ensure that the delivery address and contact details provided are accurate. We are not responsible for delays or failed deliveries due to incorrect or incomplete addresses.
• •Deliveries will be made during standard business hours. Customers are requested to ensure someone is available to receive the shipment.
• •If delivery is not accepted, re-delivery charges (if applicable) may apply.

7. Damaged or Missing Shipments

• •If your shipment arrives damaged, missing items, or tampered with, please notify us within 48 hours of delivery with photos as evidence.
• •We will coordinate with our logistics partner to resolve the issue promptly.

8. Contact Us

For shipping-related queries, please contact us: